1. Introduction
WINGMAN ("WINGMAN," "we," "us," or "our") operates the real estate sales coaching platform at wingmanforce.com (the "Service"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we protect it.
By using the Service, you agree to this Privacy Policy. If you do not agree, you must stop using the Service immediately. The Service is intended for real estate professionals who are at least 18 years of age.
2. AI Disclosure — FTC Compliance
▸ WINGMAN IS AN ARTIFICIAL INTELLIGENCE POWERED PLATFORM. IN COMPLIANCE WITH FEDERAL TRADE COMMISSION GUIDELINES, WE DISCLOSE THAT ALL COACHING SCRIPTS, SUGGESTIONS, AND GUIDANCE GENERATED BY WINGMAN ARE PRODUCED BY ARTIFICIAL INTELLIGENCE TECHNOLOGY. AI-GENERATED CONTENT IS PROVIDED AS SUGGESTIONS ONLY. REALTORS ARE SOLELY RESPONSIBLE FOR WHAT THEY SAY ON ANY CALL.
WINGMAN uses large language model AI technology to analyze live conversation transcripts in real time and generate bilingual teleprompter scripts to assist real estate professionals during sales calls. The AI processes spoken words transcribed by your browser and returns suggested scripts.
3. No Recording — Critical Disclosure
▸ WINGMAN'S SERVERS NEVER RECEIVE, STORE, OR TRANSMIT CALL AUDIO. SPEECH-TO-TEXT TRANSCRIPTION IS PERFORMED BY YOUR BROWSER'S BUILT-IN SPEECH RECOGNITION SERVICE. DEPENDING ON YOUR BROWSER (FOR EXAMPLE, GOOGLE CHROME), AUDIO MAY BE PROCESSED BY THE BROWSER VENDOR'S SPEECH SERVICE TO PRODUCE THE TRANSCRIPTION — THAT PROCESSING IS PERFORMED BY YOUR BROWSER UNDER ITS OWN PRIVACY POLICY, NOT BY WINGMAN. ONLY THE RESULTING TEXT REACHES WINGMAN.
▸ TEXT TRANSCRIPTS ARE STORED: TO POWER YOUR TELEPROMPTER, MISSION NOTES, AND CRM EXPORT, WINGMAN STORES THE TEXT TRANSCRIPT OF EACH SESSION IN YOUR PRIVATE ACCOUNT. TRANSCRIPTS ARE ENCRYPTED, VISIBLE ONLY TO YOU, NEVER SOLD, NEVER USED FOR ADVERTISING, AND DELETED AT YOUR REQUEST.
⚠ WIRETAPPING NOTICE: Although WINGMAN does not record calls, realtors are solely responsible for compliance with all applicable federal, state, and local laws governing the monitoring or transcription of telephone conversations, including the Electronic Communications Privacy Act (ECPA) and all state wiretapping and consent laws. By using WINGMAN, you represent that you have obtained all legally required consents from all parties on any call where WINGMAN is active.
4. Information We Collect
Information You Provide
- Account Information: Full name, email address, phone number, and password when you register.
- Payment Information: Billing details processed securely by Stripe. We never store full credit card numbers — only card type, last four digits, and expiration date.
- Access Request Data: Information submitted through the founding member request form including brokerage and call volume.
- Support Communications: Messages you send us through support channels.
Information Collected Automatically
- Session Analytics: Call session metadata including duration, lead type selected, mode, stage reached, and outcome. Audio is never collected or stored.
- Signal Data: Buying signals and objections detected by the AI during sessions, stored as text classifications only.
- Script Data: Text of AI-generated scripts and the text transcriptions that triggered them, used to improve WINGMAN's intelligence over time.
- Transcript Data: The text transcript of your call sessions and the structured session notes, stored privately in your account and deletable at your request.
- Usage Data: Feature usage, session frequency, and platform performance data.
What We Do NOT Collect
- Audio recordings of any kind — ever
- Voice prints or biometric identifiers
- Data for sale to third parties — we never sell data
- Data for advertising targeting
Because WINGMAN transcribes live conversations, the words spoken by other participants on your calls may appear in your session transcripts. That text is stored solely in your private account and is never extracted, profiled, sold, or used to identify those individuals. As the account holder, you are responsible for providing any notices and obtaining any consents required by law from call participants.
5. How We Use Your Information
- To provide, operate, and improve the WINGMAN platform
- To process payments and manage your subscription
- To generate AI coaching scripts in real time during your sessions
- To build aggregate intelligence that improves WINGMAN's script quality over time
- To send transactional emails including confirmations, receipts, and security alerts
- To detect and prevent fraud, abuse, and unauthorized access
- To comply with legal obligations
We do not sell your personal information to any third party. We do not use your data for advertising targeting.
6. Subprocessors — Who We Share Data With
| Subprocessor | Purpose | Data Shared |
|---|
| Anthropic | AI script generation — Claude Haiku model | Text transcriptions and conversation context only. No audio. No personal identifiers. |
| Deepgram | Optional server-side speech-to-text fallback when the browser's native speech recognition is unavailable | Streaming audio chunks for transcription only. Not retained after the transcript is returned. Never used for training. |
| Lovable | Platform hosting and deployment | Application code and server functions. No direct access to user personal data. |
| Supabase | Database and authentication | Account information, session data, subscription status |
| Stripe | Payment processing | Billing information only |
| Resend | Transactional email delivery | Email address and email content only |
7. Security
- All data encrypted in transit using TLS 1.2 and above
- All data encrypted at rest using AES-256
- Mandatory two-factor authentication via Google Authenticator for all accounts
- Row Level Security enforced at the database level
- All API keys server-side only — never exposed in browser code
- Regular security scans before every deployment
8. Your Rights
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your account and personal data
- Opt out of marketing communications
- Request a copy of your data in machine-readable format
To exercise any of these rights, contact us at support@wingmanforce.com.
Data Retention and Deletion
Session transcripts, scripts, and analytics are retained while your account is active so you can review your call history. You may delete your account and all associated data at any time by emailing support@wingmanforce.com. Deletion requests are completed within 30 days. Internal API usage logs are automatically purged after 48 hours. We do not use your transcripts to train third-party foundation AI models; transcripts are processed by our AI subprocessor solely to generate your real-time scripts.
9. California Residents — CCPA
California residents have the right to know what personal information we collect, request deletion of their data, and opt out of the sale of personal information. WINGMAN does not sell personal information. To submit a CCPA request, email support@wingmanforce.com with the subject line "CCPA Request."
10. Contact Us
Email: support@wingmanforce.com
Website: wingmanforce.com